Simplify, the UK’s leading conveyancing and property services group, has taken home the Silver Award for Best Use of Technology at the hotly contested UK Customer Experience Awards (UKCXA).

This recognition follows last year’s success at the UKCXA, where Simplify won the Gold Award for Best Digital Transformation.

Simplify is committed to making the home moving experience less stressful for buyers, seller, conveyancers and estate agents.

By creating an end-to-end digital customer journey that connects every stage of the conveyancing process, from onboarding and identity verification to estate agency integrations and predictive data insights, Simplify is already seeing meaningful improvements.

Earlier onboarding has significantly reduced delays, while predictive technology identifies risks before they become problems. Better collaboration and data sharing has led to faster progression, creating greater visibility for customers throughout their move.

Simplify understands the importance of using technology to enhance human expertise, not replace it. By automating administrative tasks and proactively identifying potential delays, conveyancers can focus on what matters most: progressing cases, solving problems and supporting customers at every stage. This allows teams to dedicate more time to customer service and exercising legal expertise, resulting in all Simplify firms being rated ‘Excellent’ on Trustpilot.

Taking home the Silver Award for Best Use of Technology is a testament to the hard work and dedication of the entire team. Simplify’s ambition is to simplify moving, and technology plays an important role in achieving that goal. By embracing technology, the business continues to improve experiences for customers and introducers, and this latest recognition from the UK Customer Experience Awards reflects the meaningful impact of that work.